Refund, Returns & Cancellation Policy

Every ProDentim package sold by Oral Health Caring LLC is covered by a 60-day money-back guarantee. This page explains exactly how that guarantee works, how to start a return, who pays the postage and when the money reaches you.

1. The 60-day money-back guarantee

You have sixty days from the date your parcel is delivered to decide whether ProDentim is worth keeping. The delivery date recorded by the carrier is the date the clock starts from — not the date you ordered, and not the date you opened the box.

The guarantee covers the purchase price you paid for the product on every package we sell: the 2-bottle, 3-bottle and 6-bottle packages alike. If you tell us within those sixty days that you want your money back, you get it back. You do not have to explain your reasons, complete a questionnaire or speak to anyone on the telephone.

Shipping charges you paid at checkout are treated separately; see section 5.

2. How to start a return

Email contact@oralhealthcaring.com before you post anything back. Give us the order reference from your confirmation email, the name the order was placed under, and how many bottles you are sending back. If you would rather speak to someone, call +1-619-555-1234 and we will follow up in writing.

We reply with a return merchandise authorisation (RMA) number and the correct return address. Write the RMA number clearly on the outside of the parcel and include it on a slip inside. Parcels that arrive with no RMA number are hard to match to an order and will slow your refund down; we cannot take responsibility for unannounced returns we are unable to identify.

Your return needs to be postmarked within the sixty-day window. It does not need to have arrived with us by day sixty.

3. Condition of returned goods

Opened bottles are accepted. The guarantee exists so that you can actually try the product, so we do not ask you to send the bottles back sealed. Return the bottles you still have, opened or unopened, in their original containers with the labels intact.

Please pack them well enough to survive the trip — the original outer box or a padded mailer is ideal. We do ask that you do not decant the tablets into another container, because we cannot identify the product once it leaves its labelled bottle.

The digital bonus guides sent with the 180-day package cannot be returned. Keeping them does not affect your refund.

4. Who pays return postage

Return postage is paid by the customer when you are returning goods under the money-back guarantee. We do not issue prepaid return labels for change-of-mind returns, and the outbound shipping fee on a 2-bottle order is not refunded in that case.

Where the fault is ours — the parcel arrived damaged, the wrong package was picked, or an item is missing — we pay the return cost and refund your original shipping charge in full. See section 7.

We recommend a tracked postage service. Until a returned parcel reaches us it is still your property, and we cannot refund goods that never arrive.

5. How and when refunds are issued

Refunds go back to the card or payment method used for the original order. We cannot redirect a refund to a different card, to a bank transfer, or to store credit.

Once your return is delivered to us we check it and process the refund, normally within five working days of receipt. Your bank or card issuer then takes its own time to post the credit to your statement — usually another three to ten working days, depending on the issuer. You will get an email from us the moment the refund is released at our end.

The product cost is refunded in full. The outbound shipping fee is refunded as well where the return is our fault; on change-of-mind returns it is not.

6. Partial and bundle returns

You can return part of a multi-bottle package. If you bought the 3-bottle or 6-bottle package, tried it and want to keep some of it, send back the bottles you no longer want and we will refund those bottles at the per-bottle price you actually paid within that package — not at a higher single-bottle rate.

Because free US shipping applies to the 3-bottle and 6-bottle packages, a partial return that drops your order below three bottles does not trigger a retrospective shipping charge. We do not claw shipping back.

7. Damaged or incorrect items

Tell us within seven days of delivery if your parcel arrives damaged, if a bottle is broken or leaking, or if the package you received is not the one you ordered. Email contact@oralhealthcaring.com with your order reference and, if you can, photographs of the outer box, the packing slip and the affected bottles. Photographs let us settle most of these cases the same day.

We will either send a replacement at no cost to you or refund the order in full, whichever you prefer. We cover the return postage in these cases, and you will not be asked to pay twice while we sort it out.

8. Cancelling an order before it ships

Orders are passed to our San Diego fulfilment partner quickly, usually within one working day, so whether an order can be cancelled depends on how far it has already travelled. Email or call us as soon as you can and we will check.

If the label has not yet been printed we cancel the order and refund you in full, with nothing to return. If the parcel has already left, the order cannot be recalled — but it is still covered by the 60-day guarantee, so you can refuse the delivery or return it once it arrives and follow the process in section 2.

We may also cancel an order ourselves if the item is unavailable, a price was listed in error, or we reasonably suspect fraudulent use of a payment card. If we do, you are refunded in full and we will tell you why.

9. Situations we cannot refund

There are a few limits, and we would rather set them out plainly than bury them.

We cannot accept a return requested more than sixty days after delivery. We cannot refund product that has been decanted, relabelled or otherwise made unidentifiable, nor bottles damaged after delivery by heat, moisture or mishandling. We cannot refund an order that was never delivered because an incorrect address was supplied at checkout and the parcel could not be recovered — though we will always try to recover it first. And we cannot refund ProDentim bought from another seller, marketplace listing or website; those purchases are the responsibility of the retailer you bought them from.

The guarantee is meant for genuine customers trying the product. We reserve the right to decline repeated returns from the same customer or address where the pattern suggests the guarantee is being used as a way of obtaining free product.

10. Contacting support

For refunds, returns, cancellations or anything else about an order:

Oral Health Caring LLC, 101 W Broadway, Suite 1120, San Diego, CA 92101, USA
Email contact@oralhealthcaring.com
Telephone +1-619-555-1234

Email is the quickest route because it puts your order reference in writing. We answer during US Pacific business hours and aim to reply within one working day.

This policy sits alongside our Terms and Conditions and our Shipping & Delivery Policy. Nothing here affects the statutory rights you have as a consumer.

Last reviewed: 10 September 2026.