Shipping & Delivery Policy

Oral Health Caring LLC ships ProDentim from a fulfilment partner in San Diego, California. This page sets out our processing times, shipping charges, delivery estimates and what happens when a parcel goes astray. The times given here are estimates based on normal carrier performance, not guarantees.

1. Order processing time

Orders are picked, packed and handed to the carrier within one working day. Working days are Monday to Friday, excluding US federal holidays.

Orders placed before 1pm US Pacific time on a working day are normally dispatched the same day. Anything placed after that cut-off, at a weekend, or on a public holiday goes out on the next working day. During a promotion or an unusually busy week, processing can stretch to two working days; if that happens to your order we will tell you rather than let you wonder.

Your card is charged when the order is placed. The contract is formed when we send you the dispatch confirmation.

2. Shipping methods and carriers

US domestic orders are sent by standard ground or first-class parcel service. Our fulfilment partner selects the carrier for each parcel based on the destination ZIP code and the weight of the package, so the carrier is not fixed in advance and we cannot promise a particular one. Your dispatch email names the carrier that actually has your parcel.

We do not currently offer overnight, express or Saturday delivery, and we cannot arrange a delivery on a specific date or within a specific time window.

Everything ships in plain outer packaging. Nothing on the outside of the box names the product or describes its contents.

3. Delivery estimates within the United States

Once a US parcel has been collected by the carrier, typical transit is five to seven working days, and that is on top of the processing time in section 1. Addresses in the western states are usually at the shorter end of that range; the north-east, Alaska, Hawaii and Puerto Rico are usually at the longer end.

These figures are the carriers’ normal performance, not a promise. Weather, seasonal volume, and depot backlogs all move parcels around, and none of that is within our control. We do not offer guaranteed delivery dates and cannot compensate for a late arrival.

We ship to residential and business addresses, and to PO boxes and APO/FPO addresses where the carrier serves them. PO box and military addresses often take longer than the estimate above.

4. Shipping costs

Shipping is priced by package, in US dollars, and the exact amount is shown in your cart and again at checkout before you pay:

The 2-bottle package carries a flat $9.99 US shipping fee. The 3-bottle package and the 6-bottle package ship free anywhere in the United States. There is no minimum order value, no handling surcharge and no fuel surcharge on top of these figures.

Outside the United States a flat international rate of $15.95 applies to the destinations listed in section 10.

5. Tracking your order

You will receive a dispatch email with a tracking number as soon as the shipping label is generated. That email goes to the address you entered at checkout, so please check it is right before you submit the order.

A tracking number often takes up to twenty-four hours to show any movement, because the carrier scans it for the first time when the parcel reaches its local depot. If your tracking has not updated after three working days, email us and we will open an enquiry with the carrier.

If the dispatch email has not arrived, check your spam or promotions folder first, then contact us and we will resend it.

6. Incorrect addresses and failed deliveries

We ship to the address exactly as entered at checkout. Please check the street number, apartment or suite number and ZIP code carefully before placing the order.

If you spot a mistake, email contact@oralhealthcaring.com immediately. We can usually correct an address before the label is printed, but once the parcel is with the carrier we cannot change its destination.

Where a parcel is returned to us as undeliverable — wrong or incomplete address, or an unclaimed parcel left at a collection point past the carrier’s holding period — we will contact you. You can have it reshipped by paying the postage again, or take a refund of the product price. The original shipping charge is not refundable in that situation.

7. Lost or delayed parcels

A parcel is treated as delayed once tracking has shown no movement for five working days, and we will chase the carrier for you at that point. Please tell us as soon as you notice.

Where a US parcel is confirmed lost in transit by the carrier, we reship your order at no cost to you or refund it in full, whichever you prefer.

If tracking shows the parcel as delivered but you cannot find it, check with everyone at the address, look in the usual safe places, and ask immediate neighbours before contacting us — parcels marked delivered turn up in the following day or two more often than not. If it does not appear, contact us within seven days of the delivery scan and we will raise the case with the carrier and work out the right outcome with you.

8. Parcels that arrive damaged

Inspect the box when it arrives. If the outer packaging is crushed or torn, or a bottle inside is broken, cracked or leaking, email us within seven days of delivery with your order reference and photographs of the outer box, the packing slip and the affected bottles.

We will replace the damaged items or refund the order, at your choice, and we cover any return postage. Please keep the damaged packaging until the case is settled, because the carrier sometimes asks to see it.

9. Split shipments

Occasionally an order leaves in more than one parcel — usually when a 6-bottle package is heavy enough to be worth splitting, or when part of the order is held briefly in stock. You are never charged twice for shipping when this happens.

Each parcel gets its own tracking number and its own dispatch email, and the parts may arrive on different days. If one parcel has arrived and another has not shown up within a further three working days, contact us and we will trace it.

The digital bonus guides supplied with the 180-day package are sent by email as download links with your shipping confirmation. They are not part of the physical shipment.

10. International shipping

We ship to Canada, the United Kingdom, Ireland, Australia and New Zealand at a flat rate of $15.95 per order. Typical transit to those destinations is ten to fifteen working days after dispatch, and customs clearance can add to that. Free shipping on 3 and 6 bottle packages applies inside the United States only.

We do not ship to any other country at present. If your address is outside the destinations listed above, the checkout will not be able to complete your order.

Any import duty, customs charge, handling fee or sales tax levied by the destination country is payable by the recipient and is not included in what you pay us. Customs delays are outside our control and are not grounds for a shipping refund. It is the customer’s responsibility to check that a dietary supplement may lawfully be imported into their own country.

11. Contacting support

For anything to do with dispatch, tracking or delivery:

Oral Health Caring LLC, 101 W Broadway, Suite 1120, San Diego, CA 92101, USA
Email contact@oralhealthcaring.com
Telephone +1-619-555-1234

Quote your order reference and, where you have one, the tracking number. We answer during US Pacific business hours and aim to reply within one working day.

For returns and the 60-day money-back guarantee, see our Refund, Returns & Cancellation Policy. The full commercial terms are in our Terms and Conditions.

Last reviewed: 10 September 2026.